Frequently Asked Questions
Everything you need to know about Artfables editions, framing, delivery and returns.
If you cannot find the answer you need, contact our team and we will be pleased to help.
General Enquiries
What is a limited edition print?
What is a limited edition print?
A limited edition is produced in a fixed number that is decided before release. Each Artfables limited edition is signed, individually numbered and accompanied by a certificate of authenticity. Once the edition has sold out, it is closed and will not be reprinted.
Are your artworks mass-produced?
Are your artworks mass-produced?
No. artfables represents original works and strictly limited editions by independent artists. Originals are sold only once, while every print edition is capped at the number shown on its product page.
What does the edition number mean?
What does the edition number mean?
An edition marked 19/150, for example, is the nineteenth print within a total edition of 150. The edition number confirms that the work belongs to a restricted and authenticated run.
Does my artwork include a certificate of authenticity?
Does my artwork include a certificate of authenticity?
Yes. Original works and limited editions include a certificate of authenticity containing information about the artwork and its edition.
What happens when an edition sells out?
What happens when an edition sells out?
Once the final work in an edition has been sold, the edition is permanently closed. It will not be reprinted or released as another open edition.
Are the frames made in the UK?
Are the frames made in the UK?
Our framed works are professionally produced in London using carefully selected wooden frames. Each framed piece is inspected and supplied ready to hang.
How do I choose the correct size?
How do I choose the correct size?
The dimensions shown refer to the total paper size of the print. When framing is selected, a mount surrounds the image and the wooden frame adds approximately 3cm to the overall dimensions. You can find the exact measurements in the size guide on each product page.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
Is the order insured?
Is the order insured?
Yes! your order will be fully insured and tracked to your door.
What can I do if my order arrives damaged?
What can I do if my order arrives damaged?
In the unlikely event that your artwork arrives damaged, contact us as soon as possible with your order number and photographs of the packaging and damage. Our team will arrange the appropriate replacement or resolution.
Delivery
How long does shipping take?
How long does shipping take?
The times below include processing and dispatch time, so the artwork will be delivered to your door from the time of ordering as per the following:
UK orders:
Typically 2–4 business days.
International orders:
Around 5–7 business days, depending on where you are in the world.
How much is delivery?
How much is delivery?
Delivery is free worldwide.
For international orders, customs and duties are included in the price.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes, all our products come in protective and sustainable packaging to ensure they arrive in perfect condition.
Do you ship internationally?
Do you ship internationally?
We currently ship across the UK and internationally! If your country isn't showing at checkout, drop us a message — we might still be able to get art to your door.
Can I track my order?
Can I track my order?
Once your artwork has been dispatched, you will receive a confirmation email containing its tracking details.
Returns
Can I return my order?
Can I return my order?
Eligible orders may be returned within 14 days of delivery, provided they are returned in their original condition and packaging. Contact us with your order number to begin the process.
Is return shipping free?
Is return shipping free?
Return shipping costs are currently covered by the customer — but we’re working on making this even smoother in the future!


